Hotel Front Office Operations – Refresher

This course provides a detailed overview of hotel front office operations, focusing on the critical role the front office plays in ensuring guest satisfaction and operational efficiency. Participants will learn the end-to-end processes involved in managing the front desk, from reservations and check-in to check-out and billing. The course emphasizes the importance of excellent customer service, effective communication, and the use of technology in streamlining operations.

Key topics include reservation management, guest service excellence, night audit procedures, and revenue management. Participants will also gain practical experience with Property Management Systems (PMS) and learn how to handle emergencies and maintain security.
By the end of the course, participants will have the skills and knowledge required to manage front o􏰀ice operations effectively, ensuring a seamless and enjoyable experience for hotel guests.